Feb 18, 2020
SADA's Director of Google Enterprise Search, Chad Johnson, is
responsible for the growth of the Google Enterprise Search line of
business, including the transition to Google's Cloud Search
replacement for the Google Search Appliance. He joins this episode
to discuss how he got into the world of Search, how Enterprise
Search has transformed over the years, customizations that improve
the customer experience, and more. We also discuss Contact Center
AI and how Cloud Search helps agents quickly search through the
organization's knowledge base.
Host: Tony Safoian
Guest: Chad Johnson
Connect on Twitter:
https://www.twitter.com/cloudnclear
https://www.twitter.com/SADA
https://www.twitter.com/Safoian
Connect on LinkedIn:
https://www.linkedin.com/company/sada/
https://www.linkedin.com/in/safoian/
https://www.linkedin.com/in/chadrjohnson/
To learn more, visit SADA.com.